Shipping

At Basketcase Gallery, we want to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

Order Processing

Once you place an order, our team begins processing it as soon as possible. Orders are normally processed within 1–3 business days after payment confirmation.

During busy periods, sales, holidays, or new product releases, processing may take a little longer. If there is any unexpected delay with your order, we will make reasonable efforts to keep you informed.

Please make sure that your shipping information is correct before completing your purchase. We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Shipping Time

After your order has been processed and shipped, delivery times may vary depending on your location and the shipping carrier.

Estimated delivery times are generally:

  • United States: 5–10 business days
  • United Kingdom: 7–12 business days
  • Canada: 7–14 business days
  • International Orders: 7–20 business days

These delivery estimates are provided as general guidelines and are not guaranteed. Actual delivery times may vary because of customs processing, weather conditions, carrier delays, holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on the destination and the items included in your order.

Any available free-shipping offers will be displayed on our website or during checkout. Shipping promotions may have specific conditions or minimum order requirements.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.

You can use the tracking number provided by the shipping carrier to check the progress of your delivery.

Please allow some time for tracking information to become active after your order has been shipped.

Customs and Import Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Any customs duties or import taxes are the responsibility of the customer unless otherwise stated at checkout.

Basketcase Gallery cannot control customs processing times or additional charges imposed by local authorities.

Delivery Delays

Although we work to ensure orders are shipped promptly, some delays may occur after an order has been dispatched.

Possible causes of delays include:

  • Carrier delays
  • Customs inspections
  • Incorrect shipping information
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Other circumstances outside our control

If your package appears to be delayed, please check the tracking information first. If the tracking information has not updated for an extended period, you may contact our support team for assistance.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide details about the issue. Photographs of the damaged packaging and product may be requested to help us investigate the matter.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, or the delivery carrier.

We will make reasonable efforts to assist with shipping-related issues.

Contact Us

If you have questions about your order, shipping status, or this Shipping Policy, please contact us through our Contact Us page.

We are happy to help with questions regarding order processing, delivery, and tracking.

Policy Updates

Basketcase Gallery may update or modify this Shipping Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to orders placed after the changes are published.